To provide you with a convenient and fast shopping experience, UNIQMAN allows you to shop directly without registering as a member.
However, we recommend using [Log in with Facebook] to become a member for easier ordering and order tracking!
『Join now to get HK$20 in shopping credits—claim and use immediately!』
※ For more offers, please check [Member Rights and Reward Points].
※ Please [Log in before checkout] to enjoy member discounts.
※ Prices on the official website may adjust based on international exchange rates, raw material costs, and shipping fees without prior notice. Please take note before placing your order.
※ In accordance with Article 4, Item 33 of Taiwan's Regulations Governing the Use of Uniform Invoices, export goods are exempt from issuing Uniform Invoices.
Shipping Fee: HK$25.
Free Shipping: Single orders with a total amount of HK$399 or more (Total amount refers to the balance after deducting shopping credits).
Dispatch: Orders will be dispatched within 2 business days after being placed.
Logistics: All products are shipped directly from Taiwan via SF Express.
Unboxing Video Requirement: To protect the rights of both parties, the packing process is recorded in full upon shipment. We also ask that you record a video from the moment you unseal the package.
Any claims regarding "incorrect products or quantities" will be processed based strictly on a complete unboxing video.
The video must clearly show the [unopened parcel condition], [unboxing process], and [product quantity].
If you have any concerns regarding your order, please provide the complete unboxing video within 3 days (including the day of receipt). Requests without an unboxing video will not be accepted.
『Door-to-Door Delivery』
SF Express will [contact you by phone] prior to delivery. Please ensure SF Express numbers are not blacklisted so you do not miss the call.
Delivery Hours: Monday to Friday 09:00–19:00; Saturday 09:00–18:00. No delivery service on Sundays.
『Self-Pickup』
Please download the [SFHK App] and log in using your recipient phone number. Upon parcel arrival, you will receive a notification via the app to collect your package at the pickup point.
SF Retention Fee: Starting June 28, 2021, if customers select SF Stores or SF Service Points for self-pickup and fail to collect their shipment within the first 24 hours after receiving notification via the [SFHK App], SF Express Hong Kong will charge a HK$15 daily "SF Retention" fee thereafter. Fees accumulate on a daily basis. (*Days are calculated Monday through Saturday, excluding Sundays and public holidays. Please refer to the official SF Express website for details.)
Self-pickup operating hours depend on each local point; please refer to the opening hours published on the official SF Express website.
『SF Lockers』
Due to limited locker space, if a locker location is full, SF Express may redirect the parcel to a nearby locker or require a longer delivery time (without prior notice).
SF Retention Fee: Starting November 16, 2020, if customers select a "Popular" SF Locker and fail to collect their shipment within the first 24 hours after notification via the [SFHK App], a HK$15 "SF Retention" fee will be charged to the recipient for every subsequent 24 hours (periods under 24 hours count as a full 24-hour cycle). Please refer to the SF Express official website for the list of "Popular" lockers.
Parcels deposited in lockers will remain there for 48 hours. Please collect your item within this period to protect your future ordering privileges.
If a parcel is left uncollected twice, SF Express will revoke your privilege to select SF Locker delivery.
The following payment methods are accepted:
Credit Card (Visa / MasterCard): Processed via the SHOPLINE Payment system and settled in HKD. The actual charged amount depends on your card issuer. Overseas transactions may incur transaction fees from your bank or international card organization. UNIQMAN charges no extra transaction fee. For questions, please contact your card issuer.
AlipayHK: Currently supports Hong Kong Alipay only, settled in HKD. After confirming checkout, the page will redirect to a payment QR code. Payment must be completed within 60 minutes.
Cash on Delivery (COD): (Product amount payable in CASH only)
We partner with SF Express for COD services. Shipping fees can be paid electronically via AlipayHK, WeChat Pay HK, UnionPay QR code, Cloud QuickPass, BoC Pay, PayMe, Octopus, etc. (subject to SF Express policies).
※ For COD, you only need to pay the [Collect on Delivery] total; no extra fees apply. Please contact customer service if you have questions about payment amounts.
Hong Kong: Please hand HKD cash to the courier upon delivery.
Fraud cases have been on the rise. Please be reminded: UNIQMAN will NEVER call you asking to operate an ATM, cancel installments, or provide credit card information! If you have any doubts, please contact customer service immediately.
Order Tracking
Upon successful order placement, you will receive an email with the subject:
[UNIQMAN HK & MO Official Website] Thank you for your order #Order Number!
3 ways to track your order:
Check your email inbox for order details.
Log in to your account on our official website and click [My Account] to view status.
Direct Message our official Facebook page 『UNIQMAN Global』 (or click the FB Messenger icon at the bottom right of the page). Provide your Order Number or the buyer's Name and Phone Number for assistance.
※ Customer Service Hours: Monday to Friday 09:00–12:00; 13:30–17:30
※ We recommend enabling the [FB Messenger Order Notification Bot] during checkout to receive real-time updates when your order status changes.
⭐ Status Definitions:
『Order Status』
Processing: We have received your order and are verifying the details.
Confirmed: Order verified and being prepared for shipment.
Completed: Package received and order completed.
『Shipping Status』
Preparing: Order is being packed.
Dispatched: Parcel has been shipped from Taiwan.
Arrived: Parcel reached the pickup point or is out for local delivery (HK/Macau).
Collected: SF Express tracking shows the parcel has been signed for/collected.
※ For [Self-Pickup] orders, SF Express will send an SMS notification upon arrival. Our email notification serves only as a pickup reminder and does not indicate the exact time of arrival.
Modifying / Merging / Canceling Orders
We currently do not support modifying, merging, or canceling orders once submitted. Please double-check all details—including item(s), quantity, delivery address, recipient name, and phone number—before ordering.
『If you notice any incorrect order information, please contact customer service immediately to avoid delivery issues.』
Please provide your Order Number or the buyer's Name and Phone Number.
※ If delivery fails or additional shipping fees occur due to incorrect address, recipient, or phone entries, the buyer must bear all costs.
※ UNIQMAN reserves the right to cancel future ordering privileges or blacklist accounts in cases of unjustified parcel rejections.
As all items are shipped directly from Taiwan involving complex logistics, we do not offer returns or exchanges. Please confirm your order details carefully before purchasing.
⭐ Important Notes:
Import customs regulations vary by region. UNIQMAN declares the actual value of goods. If a parcel is selected for customs inspection, any duty or tax must be paid by the recipient. If the recipient refuses delivery, any resulting fees, parcel destruction, or return losses will be borne by the recipient and do not qualify for returns or refunds.
Minor outer box compression or minor damage during transit that does not affect the actual product inside does not qualify for return or exchange. We and our logistics partners strive to prevent this and appreciate your understanding.
The inner protective tray inside the packaging box is designed to buffer impacts during transit. Any dents or cracks in the inner tray caused by transit bumps do not affect product quality and do not qualify for return/exchange. Products remain completely safe to consume.
If you insist on requesting a return, please contact customer service first. Products must remain brand new and complete (unopened transparent plastic film wrap, included free gifts, and accessories). You must return the parcel at your own expense with proper packaging. Refunds will only be processed after we receive and inspect the returned item.
Please Note: Due to food safety and hygiene considerations, if returned products are found to be opened or damaged, no refund will be issued, nor will UNIQMAN return the goods to you.
If you request a refund due to personal reasons (e.g., overpaid shipping, incorrect item/quantity selected, wrong shipping details, customs duty issues, multiple failed local delivery attempts), please contact customer service to apply.
Unshipped Orders: Refunded minus the [Credit Card Processing Fee].
Shipped Orders: Refunded upon receiving the returned package, minus [Credit Card Processing Fee, round-trip shipping fees, customs clearance fees], and other related costs.
⭐ Important Notes:
The credit card processing fee is 5% of the total order amount.
To protect your rights, UNIQMAN only issues refunds to the original purchaser and cannot transfer funds to third parties. Proof of identity may be requested if necessary.
Actual refund arrival time and bank handling fees depend on your issuing bank. Please contact your bank for details.
For shipped orders, if you fail to receive or refuse the package due to personal reasons, no refund will be issued regardless of whether the package returns to UNIQMAN. Please verify your delivery details before confirming your order. UNIQMAN reserves the right to cancel future ordering eligibility or blacklist accounts.
(!) UNIQMAN Friendly Reminder
As Hong Kong and Macau are located in a subtropical climate where air humidity frequently exceeds 70%, health supplements can easily absorb moisture and deteriorate.
We recommend consuming products as soon as possible after opening. Re-packaging into other containers is not recommended. If a product shows signs of moisture or damage, please discontinue use. Thank you!
Thank you for your support, encouragement, and suggestions for UNIQMAN. We hope to provide you with a wonderful shopping experience!
